FY2024 PERFORMANCE REPORT
Reaching ridership milestones since the pandemic,
Capitol Corridor continues to evolve and strengthen our service.

Welcome Aboard

As I reflect on this past year, I’m incredibly proud of what we’ve accomplished together at Capitol Corridor. Closing out FY2024, we achieved several significant milestones that highlight our recovery and growth. For the first time since 2019, we surpassed one million riders in a single fiscal year, carrying 1,032,633 passengers and generating over $25.2 million in revenue. This milestone represents not just a turning point for ridership but also a testament to the resilience and dedication of our team and the continued trust of our riders. It’s an especially meaningful accomplishment as we celebrate serving more than 30 million riders during our 26 years of service. 

Focused efforts helped boost ridership this year. Special event trains to major sports events and concerts, with notable services to Levi’s Stadium® and the Oakland A’s final game at the Oakland Coliseum attracted riders from all over the region. We also introduced the Carry-on Pets Program in November 2023, allowing dogs and cats under 20 pounds to travel with their owners on the Capitol Corridor service. Since its launch, over 1,000 pets have joined their owners onboard, generating more than $30,000 in revenue. 

During the pandemic, we made a strategic financial decision to lend some of our equipment to other state-supported agencies. This allowed them to invest in new equipment while we temporarily operated with shorter train sets. As our recovery continues, we anticipate returning to full service in 2025. The return of the equipment will allow us to accommodate more passengers and ease crowding on popular trains for an overall improved experience.  

These accomplishments reflect the dedication of our team and the support of our riders and partners. Together, we are building a stronger future for Capitol Corridor.

See you on the train,
Rob Padgette
Managing Director, Capitol Corridor

 

26 Years of Results

FY2024

SERVICE LEVEL
+275%

+275%

SINCE FY1998

FY2024

RIDERSHIP
+123%

+123%

SINCE FY1998

FY2024

REVENUE
+303

+303%

SINCE FY1998
SERVICE LEVEL 8 DAILY TRAINS
100%+275%
+175
RIDERSHIP
898,007
80%+94%
-23
REVENUE $20,240,000
100%+224%
42
REVENUE TO COST RATIO
80%+13%
-30

Ridership

Revenue

On-Time Performance

Overall Satisfaction

“This is a great way to see the other parts of California.”

Ticket Purchase

88% Internet & Mobile
10% At Stations
2% Other

Top City Pairs

Sacramento – Emeryville
Sacramento – Oakland
Sacramento – Richmond

Busiest Trains

Train 538
Train 529
Train 541

Ticket Type – FY24

Rider Profile – FY24

Service Levels

Capitol Corridor service levels have remained steady since October 2022, with a schedule change that restored weekend service to pre-pandemic levels and added more weekday service.

Travel Modes to Station

“I really enjoy traveling by train. Especially accessibility for traveling with pets.”

Customer Experience

In FY2024, we introduced new programs and expanded current initiatives to enhance overall customer experience and increase ridership. Our riders had more flexibility and more opportunities to take Capitol Corridor. 

New Program: Carry-on Pets Policy 

In November 2023, we launched Carry-on Pets, allowing dogs and cats—weighing under 20 pounds—to travel with their owners on Capitol Corridor trains. Since its inception, we’ve welcomed more than 1,000 pets onboard Capitol Corridor, generating $30,000 in revenue!  

Partnerships Supporting Ridership Growth and Events 

Our partnerships played an important role in boosting ridership this year. Special event trains were a big hit, carrying over 13,000 passengers to San Francisco 49ers games and concerts at Levi’s® Stadium, giving fans an easy and convenient way to avoid parking and traffic. In September, we also helped thousands of Oakland A’s fans get to the team’s final home game at the Oakland Coliseum, a historic and emotional event for the community. 

We worked with groups like San Francisco Travel, Visit Oakland, and minor league baseball teams such as the Sacramento River Cats and Oakland Ballers to encourage train travel to events and attractions. Partnerships with Bike East Bay, Sacramento Area Bicycle Advocates, and Capital Tuk-Tuk also made it easier for riders to connect to other transportation options. These efforts reflect our focus on providing reliable, accessible, and enjoyable travel experiences for all. 

Community Engagement

Corridor Conversations

Our quarterly Corridor Conversation webinars allowed us to discuss important topics such as the FY2024-2025 Annual Business Plan, the Tap2Ride program, and general service updates. These webinars provided an interactive platform for participants to share their thoughts and feedback, helping us to continuously improve our service.

Cappy Hour

Our seasonal Cappy Hours created a fun and casual atmosphere for our riders. These events, which featured discounted drinks and free cookies, often coincided with various seasonal themes such as Halloween, spring, Bike Month, and the Winter Annual Business Plan Workshops. These gatherings offer an open and friendly environment for our riders to engage with us directly.

Press and Public Events

In FY2024, we hosted press events and celebrations to highlight new programs and significant milestones, including the success of the Carry-on Pets Program, reaching over 1 million riders, and the Rail Safety Special Event Train. Additionally, we organized public meetings for the Link21 and South Bay Connect projects, offering virtual open houses and encouraging the public to share their comments and feedback on both initiatives.

Promotions

BOGO+ Weekends

BOGO+ Weekends

From winter through Labor Day, we ran a “Buy One, Get One” promotion, offering riders to bring a companion for free on Saturdays, Sundays, and Mondays.

Train Promotions & Discounts

Train Promotions & Discounts

To help balance ridership, we offered 50% off Café Car discounts on the less crowded Trains 540 and 536 during select months.

SENIOR DISCOUNT

SENIOR DISCOUNT

Senior Discount: Seniors aged 62 and older can enjoy a 15% discount on train travel with this California Everyday Discount.

Student Discount

Student Discount

This California Everyday Discount offers students aged 13-25 a 15% discount.

“Capitol Corridor is an excellent service. I look forward to using it for my work commute for years to come.”

Project Highlights

MILESTONES

Agnew Siding

Agnew Siding

Funding: State Rail Assistance (SRA), Transit and Intercity Rail Capital Program (TIRCP)

This project creates a new place for trains to meet and pass south of the Great America Station, easing train congestion in the South Bay. Trains that need to meet in this single-track segment are occasionally subject to delays. Construction of this new siding aims to reduce these delays.

Key milestones:

2019 Final design started

2023 Utility relocation under way

2025 Final project design to be completed

2025 Construction expected to begin

Carquinez High Level Crossing Studies

Carquinez High Level Crossing Studies

Funding Source: TIRCP

The Benicia-Martinez Rail Bridge lift to allow for maritime traffic is a current source of train delays and limits future expansion of Capitol Corridor service. This two-part study identified three viable alternatives and engineering feasibility for high-level (non-lift) rail bridge options across the Carquinez strait. It also identified the various engineering considerations in any subsequent operation studies or environmental studies, which would be the next steps before moving forward with more formalized
project development.

Key milestones:

2021 Developed funding package and initial studies scope

2022 Examine feasible and viable high-level options via a study – phase one

2023 Narrow options via a deeper study and present options to leadership at CCJPA and CalSTA – phase two

2024 Fund project development phases in environmental and initial design

2027 Complete CEQA/NEPA project development and 30% design

2029 Complete 100% design

2030 Construction expected to begin of high-level bridge

2033 Construction expected to be completed

CCJPA ROW Safety Improvement Program

CCJPA ROW Safety Improvement Program

Funding: Consolidated Rail Infrastructure and Safety Improvements (CRISI), SRA

CCJPA’s Right-of-Way (ROW) Safety Improvement Program will install high security fencing at locations with a particularly high rate of fatalities, injuries, and/or delays. This project will include a before and after study to understand the effectiveness of the fencing in preventing unauthorized access to the ROW and related incidents, identify locations where fencing is often breached, and develop a plan of how to secure other locations on our route and maintain its condition to maximize its effectiveness over time.

Key milestones:

2023 Completed safety incident hotpot analysis to identify highest priority areas for improvements and preliminary survey of fencing needs

2024 Submitted grant application for federal CRISI funds

2025 Pending funding, continue with final design and environmental phase to begin

2026 Construction expected to begin

2031 Construction expected to be completed

Davis Station Improvement Project

Davis Station Improvement Project

Funding: Public Transportation Account (PTA), SRA, CCJPA Revenue Above Budget, Amtrak and UPRR.

CCJPA is collaborating with Amtrak and Union Pacific for track and signal upgrades. This is the first phase of a larger future project of improvement initiatives at Davis Station that will improve safety and ADA access with a center island platform and restore access to the neighborhood east of the station.

Key milestones:

2019 $4M committed for track and signal upgrades

2021 Platform replacement design kickoff

2024 Develop concepts for station reconstruction

2025 Track and signal design completion; track construction expected to begin

2028 Platform replacement expected to begin

Passenger Information Display System (PIDS) Modernization

Passenger Information Display System (PIDS) Modernization

Funding Source: SRA

The PIDS Modernization project will implement a new PIDS with new software and hardware that improves upon the functionalities of existing PIDS in providing train status and other service information to passengers at stations. The project also involves implementation of a new data network at Capitol Corridor stations and delivery of a new GTFS-Realtime feed showing real-time location and status of Capitol Corridor trains.

Key milestones:

2020 Software development began

2023 Software continues testing and validation. GTFS-Realtime feeds made available for third-party developer use

2025 New CalPIDS expected to begin operations

Link21 Program

Link21 Program

Funding: TIRCP, Annual State Supplemental (San Francisco Bay Area Rapid Transit District (BART) Measure RR, Regional Measure 3 (RM3) Allocation)

Link21 is working with CalSTA and other agency partners to transform Northern California's passenger rail network into a faster, more integrated system, providing safe, efficient, and affordable travel. At the core of Link21 is a new Transbay passenger rail crossing between Oakland and San Francisco. Proposed improvements will make rail travel more attractive and reliable and provide better access to jobs and housing in the Northern California Megaregion. In the coming years, Link21 will be a part of the federal Corridor Identification and Development Program and work with the State and Federal Railroad Administration to plan for and fund multiple improvements along the Capitol Corridor route.

Key milestones:

2019 Funding awarded to survey project impact on employers and workforce demands

2020 Hired staff dedicated to managing project, embarked on 21-county market analysis

2021 Renamed program Link21, launched website, Bay Area Council Economic Institute issues report on a new rail crossing’s benefit to the Megaregion, conducted two rounds of outreach with priority populations and the general public

2022 CCJPA and BART Boards adopted program Vision, Goals, Objectives and approved the continuation of program development (Stage Gate 1)

2023 $11.3M in funding awarded from CalSTA’s Transit and Intercity Rail Capital Program

2024 Staff completes technical work on the two crossing concepts being considered (standard gauge and BART broad gauge); Link21 included in the Federal Railroad Administration’s Corridor Identification and Development Program

Sacramento-Roseville Third Track Service Expansion Project

Sacramento-Roseville Third Track Service Expansion Project

Funding: TIRCP, Prop 1A, Prop 1B, CRISI

With the addition of a third railroad track between Sacramento and Roseville, Capitol Corridor will be able to increase the number of trains operated between these two stations. An overnight train layover/servicing facility will also be a part of the project.

Key milestones:

2015 Environmental phase complete

2016 Awarded $87M from TIRCP, Prop 1A and 1B towards project design and construction

2021 25% design complete

2022 30% design complete

2023 Awarded $42.51M CRISI Grant from FRA

2025 NEPA clearance expected to be completed

2028 Phase one construction expected to begin

South Bay Connect

South Bay Connect

Funding Source: TIRCP

South Bay Connect proposes to relocate the Capitol Corridor service between Oakland Coliseum and Newark from the current route on the Union Pacific (UP) Niles Subdivision to a shorter, more direct route on the UP Coast Subdivision to improve efficiency and reliability of the service. The project includes construction of a new train station in Fremont/Newark (adjacent to the existing Ardenwood Park & Ride) to facilitate new transbay transit connections for Capitol Corridor passengers between the East Bay and the San Francisco Peninsula, an underserved market for the Capitol Corridor service.

Key milestones:

2019 Project Definition Report completed

2020 Environmental documentation and review process initiated with Notice of Preparation of an Environmental Impact Report (EIR)

2024 Draft EIR circulated for public review and comments, Final EIR certified by CCJPA Board

2025 Engineering design to continue

State Route (SR) 84 Intermodal Bus Facility

State Route (SR) 84 Intermodal Bus Facility

Funding Source: TIRCP

As a companion project to South Bay Connect with its own independent utility, the SR-84 Intermodal Bus Facility would enhance the multimodal transit connection at the existing Ardenwood Park & Ride, which is also the location of the proposed new Ardenwood station for Capitol Corridor as a part of South Bay Connect. The facility would add westbound and eastbound bus stop platforms on SR-84, allowing transbay buses and shuttles to pick-up and drop-off passengers from the Ardenwood Park & Ride and future train station at the elevated highway level. This project is being planned and designed in coordination with Caltrans, the right-of-way owner of SR-84.

Key milestones:

2021 Caltrans Project Initiation Document (PID) completed

2023 Caltrans Project Approval/Environmental Document (PAED) process initiated

2026 Draft Environmental Document expected to be released for public review

2027 Final Environmental Document expected to be completed

“We love Capitol Corridor and wish to use it more frequently now that we have time. As seniors, driving to Berkeley or San Francisco is difficult.”

Current CCJPA Board Members

To contact them, please reach out to their respective agencies.

San Francisco Bay Area Rapid Transit District
Edward Wright
Janice Li
Mark Foley
Matthew Rinn
Melissa Hernandez – Vice Chair
Robert Raburn

Placer County Transportation Planning Agency
Bruce Houdesheldt – Chair
Ken Broadway
Suzanne Jones (alt.)

Santa Clara Valley Transportation Authority
David Cohen
Sudhanshu Jain

Sacramento Regional Transit District
Caity Maple
Tim Schaefer
Patrick Kennedy (alt.)
Rod Brewer (alt.)

Yolo County Transportation District
Josh Chapman
Lucas Frerichs
Tom Stallard (alt.)

Solano Transportation Authority
Alma Hernandez
Steve Bird
Catherine Moy (alt.)

Looking Ahead

Looking ahead, we’re excited to welcome more passengers through increased capacity and a return to a full schedule. This, in addition to our programs and special train services will give customers more opportunities to ride our service. It also means we will continue to communicate and engage with our riders through these changes and ensure they have the information they need to get where they need to go. We’re excited for FY2025 and hope you’ll join us for the ride!